Terms of Use and Sale — Socialoop

Version of 28.10.2026

Last updated: 28 October 2026

1. Purpose and parties

These terms ("Terms") govern the use of Socialoop (Telegram bot, web pages on socialoop.me and the Socialoop app on the Meta platform), operated by OUTLINE, a French SASU with share capital of 1 €, RCS Nice no. 924 870 298, registered office 102 avenue Saint-Lambert, 06100 Nice ("we"), and the person using it ("you" or the "Customer").

The service is for professionals only, acting for the purposes of their business: venues (restaurants, bars, beauty salons, etc.) and social media managers ("Managers"). Consumer protection law does not apply.

By pressing the acceptance button in the bot, you accept these Terms, the Privacy Policy and the Data Processing Agreement (Appendix 1, "DPA").

2. The service

Socialoop analyses the photos and videos you entrust to it, selects the best material, produces posts (carousels, stories, reels), writes captions, suggests a publishing plan and, if you connect a professional Instagram account, publishes on your behalf through Meta's official API. An OUTLINE editor may review content flagged as uncertain.

Two publishing modes, changeable at any time:

Drafts. Until a post is approved, you — and, if you are a Manager, your client — receive only a draft: a lower-resolution video or reduced images, which may carry our logo. A draft is for review only and must not be published. The final version, in full quality and without the logo, is available once the post is approved: we publish it at the planned time, or hand it over to you if you post it yourself.

Plan limits. Each plan includes a number of feed posts (reels, carousels or posts) per 30-day period (for a monthly subscription paid by card, the period is the paid month) and a number of stories per day:

A feed post counts against your plan when you approve it: "Publish", approval in Autopilot (one by one or "Approve all"), "I'll post it myself" or "Edit in CapCut". Posts removed before they go out, posts you turn down and posts that did not go out through our fault do not count. Each payment, including an automatic renewal, opens a new period with the full limit; with a yearly subscription, the limit renews every 30 days. Unused posts do not carry over to the next period. Once the limit is reached, new feed posts can be prepared and approved again in the next period or with a post pack (section 6). Stories over the daily limit are moved to the next day. The bot shows how many posts you have used and when the period ends. A free month earned through referrals follows your plan's limits (without a subscription, the Standard plan limits); the free beta and free access granted by our team follow the Standard plan limits; the free trial has its own limits (section 6).

Fair use. To keep the service fast for everyone, builds outside the content plan (preparing a draft from material you send, from an example or from your own words) are limited to 5 a day (10 on the Active plan), with no more than 3 such drafts awaiting a decision at a time. In total, builds per period may not exceed twice the period's post limit (16 for Solo, 30 for Standard, 60 for Active), plus 2 for each post in a valid pack. Posts from the content plan and Autopilot are prepared within the posts available (plan and packs).

Formats and networks offered may evolve. Features relying on third parties (Instagram, Telegram, cloud storage) are provided within the limits those third parties set.

Test phase. While the service is offered as a pilot or beta, it is provided free of charge or at a reduced price, "as is", without any service-level commitment.

3. Account

You are responsible for the accuracy of the information you provide and for the use of your Telegram account and the accounts you connect. Notify us promptly of any unauthorised access.

Managers. A Manager may manage several clients and connect them in the Manager's own name. The Manager warrants holding each client's mandate to connect their accounts, share their content and publish on their behalf, and is liable to us for their clients' compliance with these Terms. The service may be shown to a Manager's clients without the Socialoop brand.

Areas not served. Because of European Union restrictive measures and our providers' rules, the service is not available for businesses established in Russia, Crimea or the Donetsk, Luhansk, Zaporizhzhia and Kherson regions, nor for users located in Belarus. By accepting these Terms you declare that neither you nor the businesses you use the service for are established or located in those areas, that you are not located in Belarus, and that none of those businesses is a Belarusian public entity or acts on behalf of an entity established in Russia. If this declaration is inaccurate, we suspend access without notice and without refund.

4. Your content and responsibilities

You remain the owner of your content. You grant us, for the duration of the service, a non-exclusive, worldwide, royalty-free licence to reproduce, adapt (crop, edit, retouch, subtitle), translate and publish it on the accounts you have connected, solely to provide the service.

You warrant that:

You will indemnify us against any third-party claim based on your content or on a post you approved, including in "Autopilot" mode.

Moderation and notices. We may refuse, not publish or remove content that is illegal or contrary to these Terms (infringement of others' rights, prohibited advertising, hateful, violent or misleading content). Content is checked automatically (selection and captions by AI) and, where in doubt, by a person; no account is terminated without human review.

Anyone may notify us of content they consider illegal via the form at socialoop.me/report or by email to [email protected], stating: why the content is illegal, its exact location (link or description), their name and email address, and a statement confirming their good faith. We acknowledge receipt without undue delay, process the notice diligently and objectively, and inform the notifier of our decision and the available redress.

If we restrict any of your content or your account, we tell you in the bot the specific reasons (facts, legal or contractual ground, use of automated means) and the available redress: a complaint to our support, then the competent courts. Where information gives rise to a suspicion of a criminal offence involving a threat to the life or safety of persons, we inform the competent authorities (Regulation (EU) 2022/2065, Article 18).

5. AI-produced content

Texts, selections and edits are produced with the help of artificial intelligence and may contain errors (prices, opening hours, spelling, tone). You are responsible for checking them before approval; in "Autopilot" mode, approving a batch ("Approve all") counts as approving each of its posts. Socialoop does not generate realistic images of people or places. Posts are built from your own images; we may add licensed mood photos from stock libraries, never presented as your work.

Country rules. If you indicate your country in the questionnaire, we use it to adapt our suggestions to that country's advertising rules, without guaranteeing compliance. If you choose not to indicate it, we apply only general rules (Instagram's terms, ethics), and checking posts against local law is entirely your responsibility.

Subject to your rights in the original content, the posts produced for you belong to you upon delivery of their final version, after approval; we retain our rights in the service, our models, templates, editing formulas and know-how.

6. Prices, payment, referrals

Plan prices are shown in the bot or on socialoop.me, excluding taxes unless stated otherwise. The subscription is monthly or yearly (12 months for the price of 10), paid in advance by card via Stripe, and renews automatically for the same period until cancelled. An invoice is issued for each card payment.

Paying in Telegram Stars. In the bot you can also pay in Telegram Stars: a 30-day subscription that renews automatically every 30 days until cancelled, at the Stars price shown in the bot; yearly payment is not available in Stars. Telegram collects the payment. You can turn renewal off at any time in the bot or in Telegram settings. An invoice is sent on request. Questions and complaints about these payments are handled in the bot (the /paysupport command): Telegram support does not handle them.

Changing plan. A plan change takes effect from the next period: with Telegram Stars, turn renewal off and choose the new plan when the paid period ends; by card, the new plan applies from the next invoice. The new period starts with the new plan's full limit.

Post packs. On top of your plan, you can buy a pack of 5 or 10 feed posts for a client account ("+5 posts", "+10 posts"): a one-off purchase, not a subscription, available only during a current access period (trial, subscription or free period). A pack is used once the period's limit is reached. It is valid for 60 days from purchase, does not expire when the subscription renews and does not extend the access period; posts left unused after 60 days are lost. It cannot be transferred to another account. A pack post counts like any other, when you approve it; if it is removed before it goes out or does not go out through our fault, it is credited back to the pack. Packs are paid in Telegram Stars in the bot or by card in your account page, at the prices shown in the bot and at socialoop.me/pricing; discounts (Managers, beta) do not apply to packs. A pack from which nothing has been used yet can be refunded in full on request in the bot while it is valid; once any post from a pack has been approved, the pack is not refunded.

Free trial. The free trial is granted once per person, on their first client account: 14 days at the pace of the Standard plan — up to 7 feed posts over the whole trial and up to 6 stories a day (for a professional invited by an existing client: 30 days and up to 15 feed posts). It starts when the onboarding questionnaire is completed; no payment method is required. Further client accounts of the same person need a subscription from the start. When the trial ends, creating and publishing new content is paused until you subscribe; posts you have already approved go out after payment, and your data is kept as described in the Privacy Policy. A Telegram Stars subscription taken during the trial starts immediately. If you subscribe by card during the trial or another free period, the first payment is taken when that period ends; you can cancel before then at no cost.

If a payment fails, you receive reminders for 7 days; after that, publishing is paused. Your data is kept for 30 days, then deleted if the situation is not resolved. Late payments automatically incur the penalties provided for in Article L441-10 of the French Commercial Code and the fixed €40 recovery fee.

Price list and discounts. The price list is published at socialoop.me/pricing (monthly or yearly payment, 12 months for the price of 10). Managers: each client account has its own plan; 4 to 9 accounts: 10 % off all accounts; 10 accounts or more: 20 % off all accounts. Beta participants: 20 % off from the first account. Discounts do not stack: the maximum discount is 20 %. Free months earned through referrals are added on top. We may also grant individual free access, with or without an end date (for example to partners or beta participants); when it ends or is withdrawn, a subscription is needed to continue, as at the end of the trial.

Price by country of business. The price depends on the country of the client account's business as given in the bot's questionnaire: high-income countries under the World Bank classification, and accounts with no country given, are on the main price list; other countries and Ukraine have their own price lists, published at socialoop.me/pricing. All countries of the European Union and the European Economic Area are on the same price list. You undertake to give the real country of the business. If you later give a country with a lower price list, the previous price list keeps applying until our team has checked it. If there are signs that the declared country is not the country of the business (for example the country of the card, billing address or connection), we may, after review by a person, apply the price list of the real country with at least 30 days' notice in the bot; the new price applies from the next period, and you may cancel before then.

Referrals. When a professional you invited pays their first month, you receive one free month (for a Manager: one month of one client slot), up to 12 accumulated months. The invited person receives the benefit shown in the invitation. A given Telegram account can give rise to only one benefit. Free months have no cash value. When you pay by card, the price of one month (taking your discounts into account) is deducted from the next subscription invoice (for a yearly subscription, the renewal invoice), and the subscription continues without interruption. When you pay in Telegram Stars, the free month is applied by pausing the subscription renewal for the next period; at its end, you renew in one tap in the bot.

We may change our prices with at least 30 days' notice; the new price applies from the next period, and you may cancel before then.

7. Term and termination

You can cancel at any time in the bot; cancellation takes effect at the end of the paid period, with no refund for the current period. We may suspend or terminate your access for serious breach of these Terms (unlawful content, non-payment, fraudulent use) after a formal notice left unremedied for 8 days, or immediately in an emergency or where required by law.

Off-premises contracts. If the subscription is taken out at a face-to-face meeting away from our premises (for example at your business), you employ no more than five people and the contract falls outside the scope of your main activity, you have fourteen days to withdraw, without giving reasons and at no cost, under Articles L221-3 and L221-18 of the French Consumer Code.

When the contract ends, your data is deleted according to the periods in the Privacy Policy; you may request a copy of your produced content before deletion.

8. Availability and third-party services

We make reasonable efforts to keep the service available, without guaranteeing results. Socialoop is not affiliated with or endorsed by Meta, Instagram or Telegram. We are not responsible for outages, rule or API changes, account restrictions, post removals or reach decreases decided by those third parties. We do not guarantee any result in terms of followers, reach, sales or customers.

9. Liability

Our liability is limited to direct and foreseeable damage resulting from a proven fault, and capped at the amount you paid us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect losses (lost revenue, customers, reputation, or data whose originals you keep). These limits do not apply in case of gross negligence or wilful misconduct, or where the law forbids them.

Neither party is liable for a failure caused by force majeure (Article 1218 of the French Civil Code).

10. Personal data

Processing of your account data is described in the Privacy Policy. For personal data contained in your content, we act as a processor under the DPA (Appendix 1), which forms part of these Terms.

11. Changes to the Terms

We may change these Terms; you will be notified in the bot at least 15 days before the changes take effect. If you do not accept them, you may cancel before that date.

12. Services provided by our team

These services are carried out by people from the OUTLINE team — employees or vetted freelancers working for us; we remain responsible for their work. They are ordered in the bot (Menu → OUTLINE team) and described, with their prices, on socialoop.me/pricing.

Services. "Done-for-you setup" (one-off); "Brand style" (one-off, by a designer: questionnaire and call, two concepts, two rounds of changes); "Style and profile" (Brand style plus profile picture, bio, five highlight covers and a style guide); "Start pack" (setup and Brand style); "Personal social media manager" (monthly, on top of a plan). Meta Ads advertising is quoted on request.

Payment. One-off services are paid 100 % in advance; work starts once payment is received. The manager is paid monthly in advance and renews until cancelled.

Timing. Lead times are shown in the bot and on socialoop.me/pricing (for example, Brand style — up to 2 weeks) and run from payment and receipt of the completed questionnaire and materials. If your answers take longer, the lead time moves accordingly. Our team answers on working days (Monday to Friday), 10:00–19:00 Paris time.

Changes and acceptance. Each design service includes two rounds of changes; further changes may be quoted separately. If you do not request changes within 5 working days of delivery, the work is deemed accepted.

Cancellation and refunds. Before work starts: full refund. After the first concepts are presented: 50 % refund. After final delivery: no refund. The manager can be cancelled at any time; cancellation takes effect at the end of the paid month, with no refund for the month in progress.

Rights to the design. Upon full payment we assign to you, exclusively, the rights to reproduce, represent and adapt the final design (the chosen concept and its final files) for the needs of your business, on any medium (social networks, website, print), worldwide and for the full legal term of copyright protection. Concepts you do not choose, our templates and our tools remain ours. Fonts and stock images keep their own licences. Unless you object, we may show the work in our portfolio.

13. Governing law and disputes

These Terms are governed by French law. The parties will first seek an amicable solution. Failing that, exclusive jurisdiction is granted to the courts within the jurisdiction of the Court of Appeal of Aix-en-Provence, including in case of multiple defendants or third-party claims.

The French version of these Terms prevails over any translation.

Contact: [email protected]

Single point of contact (Regulation (EU) 2022/2065, Articles 11 and 12) for authorities and users: [email protected], in French or English; users can also write in the bot ("Help") — a person replies.